Shipping & Payment

At Voltuna, we aim to deliver your order quickly and reliably. This Shipping Policy explains our shipping methods, costs, and delivery times.

1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been shipped.

  • During busy periods (sales, holidays), processing times may be slightly longer.

2. Shipping Costs & Methods

  • Shipping costs are calculated at checkout and depend on your location and selected shipping method.

  • We offer standard shipping and, where available, express shipping.

  • Free shipping may be offered on certain promotions — details will be displayed at checkout.

3. Delivery Times

Estimated delivery times (after dispatch):

  • Lithuania: 2–5 business days

  • European Union: 5–15 business days

  • International (outside EU): 10–25 business days (depending on destination and customs)

Please note: delivery times are estimates and may vary due to postal delays, customs processing, or other factors beyond our control.

4. Order Tracking

Once your order ships, you will receive an email with tracking information (if available for your shipping method).

5. Customs, Duties & Taxes (International Orders)

For orders shipped outside the EU:

  • Import duties, taxes, and customs fees may apply.

  • These charges are the customer’s responsibility.

  • We are not responsible for delays caused by customs.

6. Wrong Address or Failed Delivery

Please ensure your shipping address is correct at checkout.

  • If an order is returned to us due to an incorrect address or failed delivery attempt, we may charge you for re-shipping.

  • If you no longer wish to receive the order, we can process a refund minus the original shipping cost.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at    within 7 days of delivery (or expected delivery).

  • We will investigate with the carrier and, if confirmed, arrange a replacement or refund.

8. Payment

Payment Methods

You can pay in our store using:

  • Swedbank,

  • SEB,

  • Luminor,

  • Citadele,

  • Šiaulių Bank online banking services.

We also accept card payments and other payment methods supported by MakeCommerce.lt.

Currency

All transactions in our store are processed in euros (EUR).

Payment Processing

Payments are processed via the MakeCommerce.lt platform, ensuring a fast and secure checkout.

Refund Policy

  • If you receive a defective or damaged item, please contact us within 14 calendar days of receiving the product.

  • Refunds are issued within 14 business days after the returned item is confirmed.

  • Items must be unused, undamaged, and in their original packaging.

  • Return shipping costs (unless the item is faulty) are covered by the customer.

9. Contact Us

If you have any questions about shipping, please contact us: